Refund policy

Returns and Refunds

We at SV Fragrances ensure you for complete satisfaction with every purchase. However, due to nature of perfumes and fragrances, we do not accept returns or exchanges once the product packaging is opened or tampered with.

Eligibility for Refunds

Refunds may only be issued under the following circumstances:

If the product you received is damaged, defective, or incorrect. Opening video is must.

Process for Refunds

Report the Issue: If your product is damaged, defective, or incorrect, please contact our customer support team within 36 hours of delivery at sachdevaenterprises1928@gmail.com

Provide Proof: Include clear photos or videos of the product and packaging to help us process your request quickly.

Evaluation: Once we receive your request, we will evaluate it and notify you of the outcome within 2-3 business days.

Refund Method

The refund if approved  may take 7-10 business days to reflect in your account, depending on your payment provider.

Non-Refundable Items

Products that are opened, used, or damaged due to mishandling after delivery.

Items purchased on sale or with promotional discounts.

Order Cancellation

You may cancel your order before it is shipped for a full refund. Once the order is shipped, cancellations are not allowed.

Contact Us

For any queries or concerns, feel free to reach out to us:

Email: sachdevaenterprises1928@gmail.com

Whatsapp: +91 8929538872